1. Refund eligibility
We offer a fair refund window to make sure you're happy with the product:
- 14 days from the purchase date, if the activation key has NOT been activated on any device.
- Refund is processed to the original payment method (card / Apple Pay / STC Pay).
- Processing time: 5–10 business days after approval.
2. After activation
Once the key is activated on a device, the digital service is considered consumed. However we still offer discretionary refunds in these cases:
- The app does not work on your supported Windows version (10 build 17763+ / 11) and our support team cannot resolve it within 7 days.
- A site you primarily need to download from is permanently broken and we cannot ship a fix within 30 days.
- Duplicate purchase (you bought twice by mistake).
- Service unavailability for more than 48 consecutive hours due to our outage.
⚠ Refund requests after activation are reviewed case-by-case. Pro-rated refunds may be issued for long-term plans (3m / 6m / 1y) when the issue is on our side.
3. Non-refundable cases
Refunds are not available in the following cases:
- The key was already activated and used for more than 7 days (1-hour, 1-day, 1-month plans).
- You changed your mind after using the service.
- You are unable to download specific content due to platform restrictions (DRM-protected content, geo-blocks, account-locked content).
- Your country blocks payment via Tap Payments after purchase (this is your bank's restriction).
- You violated our Terms of Service (see Terms).
4. How to request a refund
Email [email protected] with:
- Subject:
Refund request — Order #<your-order-id>
- Your order ID (in the confirmation email).
- Reason for the refund.
- If applicable: screenshots / video showing the issue.
💬 We reply to refund requests within 24 hours (business days). Approved refunds appear in your account in 5–10 days depending on your bank.
5. Subscription cancellation
All our plans are one-time purchases (no auto-renewal). When the duration ends, the app drops to the Free tier — nothing is charged automatically. You can buy a new plan whenever you want.
- No "cancel subscription" needed — there is no recurring charge.
- If you want to stop using the app earlier, just don't renew.
6. Contact us
For any refund-related question: