Frequently Asked Questions

A standalone Windows app to download videos and full playlists from 1000+ sites including YouTube, TikTok, Instagram, Facebook, Twitter (X), Twitch, LinkedIn, Reddit, Vimeo, and many more — with full 8K support and built-in tools (trim, convert, split).

The app itself is legal. You're responsible for downloading only content you have the right to download (e.g., your own content, public-domain content, or content with explicit permission). Always respect copyright laws and platform terms.

✅ Yes — 100% safe. The installer is hosted on Cloudflare R2 over HTTPS, contains no ads, no tracking, no malware. The app works offline after download — it doesn't collect any browsing data or personal files. Windows may show a SmartScreen warning for new files (normal for any new program); just click "More info" → "Run anyway".

Over 1000 sites including:

• YouTube, YouTube Music, YouTube Shorts
• TikTok, Instagram (Reels, Stories, Posts)
• Facebook, Twitter (X), Threads
• Twitch (VODs + clips), Vimeo, Dailymotion
• LinkedIn, Reddit, Pinterest, SoundCloud, Bandcamp
• Bilibili, Niconico, NRK, ARD/ZDF, BBC iPlayer
• And ~1000 more — see the supported sites list on the homepage.

Windows 10 (build 17763 / October 2018 Update) or newer, including Windows 11. Both 64-bit only.

3 simple steps:

• 1. Download — Click "Download latest" on the homepage. You'll get a RAR file (~140 MB).
• 2. Extract — Open the RAR with Windows Explorer (or WinRAR/7-Zip) and extract ProVideoDownloader-Setup.exe.
• 3. Run setup — Double-click the extracted Setup.exe and follow the wizard. The app installs per-user (no admin rights needed).

The downloader needs internet to fetch videos from streaming sites (obviously). But the app itself works offline once installed — it doesn't phone home for usage data. Subscription verification needs internet once every few days.

Free version: Single video download up to 360p, MP4 only, audio extraction.

Pro (paid): Up to 8K quality, full playlists, all formats (MP4/MKV/WebM/MP3/M4A/WAV/...), built-in trim/convert/split tools, priority support.

One subscription = one device. The key gets bound to the first device that activates. If you want to switch device, contact support — we can unbind it for you.

After purchase, you'll receive your activation key on WhatsApp or email. Open the app → Settings ⚙ → 🔑 Activate subscription → Paste the key → Done. Activation takes a few seconds.

The duration starts at first activation, not at purchase. If you buy a 1-month plan but activate after 5 days, you still get a full 30 days of use.

Credit/debit cards (Visa, Mastercard, mada), Apple Pay, and STC Pay. Card payments are processed securely by Tap Payments — we never see or store your card details.

We auto-detect your country and charge in the local currency where possible: SAR for Saudi Arabia, AED for UAE, USD/EUR for international. You can change the currency on the pricing page if you prefer.

See our refund policy page for full details. Short version: 14-day refund window if the key was not activated. After activation, refunds are case-by-case and discretionary.

Yes — reply to the order confirmation email and we'll send a PDF invoice with your name/business details.

Open a ticket via the support page — we reply on WhatsApp or email within 24–48 hours. Or email us directly at [email protected].

No, this is a routine warning Windows shows for any new program until it builds reputation. Click "More info" → "Run anyway". The file is safe and hosted on Cloudflare.

YouTube changes its protections occasionally. We ship app updates to fix these — check Settings → Updates. If the issue persists, contact support; we usually push a fix within hours.

Some sites (Instagram, X, Facebook) require login to access videos. The app reuses your browser's cookies (read-only) so you don't have to re-login. We never send cookies anywhere — they stay local on your device.