Frequently Asked Questions

Quick answers to the most common questions.

๐Ÿ“Œ General

What is Pro Video Downloader?
A standalone Windows app to download videos and full playlists from 1000+ sites including YouTube, TikTok, Instagram, Facebook, Twitter (X), Twitch, LinkedIn, Reddit, Vimeo, and many more โ€” with full 8K support and built-in tools (trim, convert, split).
Is using this app legal?
The app itself is legal. You're responsible for downloading only content you have the right to download (e.g., your own content, public-domain content, or content with explicit permission). Always respect copyright laws and platform terms.
Is the app safe? No malware?
โœ… Yes โ€” 100% safe. The installer is hosted on Cloudflare R2 over HTTPS, contains no ads, no tracking, no malware. The app works offline after download โ€” it doesn't collect any browsing data or personal files. Windows may show a SmartScreen warning for new files (normal for any new program); just click "More info" โ†’ "Run anyway".
Which sites does it support?

Over 1000 sites including:

  • YouTube, YouTube Music, YouTube Shorts
  • TikTok, Instagram (Reels, Stories, Posts)
  • Facebook, Twitter (X), Threads
  • Twitch (VODs + clips), Vimeo, Dailymotion
  • LinkedIn, Reddit, Pinterest, SoundCloud, Bandcamp
  • Bilibili, Niconico, NRK, ARD/ZDF, BBC iPlayer
  • And ~1000 more โ€” see the supported sites list on the homepage.

๐Ÿ’ป Installation

Which Windows version is required?
Windows 10 (build 17763 / October 2018 Update) or newer, including Windows 11. Both 64-bit only.
How do I install it?

3 simple steps:

  • 1. Download โ€” Click "Download latest" on the homepage. You'll get a RAR file (~140 MB).
  • 2. Extract โ€” Open the RAR with Windows Explorer (or WinRAR/7-Zip) and extract ProVideoDownloader-Setup.exe.
  • 3. Run setup โ€” Double-click the extracted Setup.exe and follow the wizard. The app installs per-user (no admin rights needed).
Does it work offline?
The downloader needs internet to fetch videos from streaming sites (obviously). But the app itself works offline once installed โ€” it doesn't phone home for usage data. Subscription verification needs internet once every few days.

โญ Subscription

What's free vs. paid?

Free version: Single video download up to 360p, MP4 only, audio extraction.

Pro (paid): Up to 8K quality, full playlists, all formats (MP4/MKV/WebM/MP3/M4A/WAV/...), built-in trim/convert/split tools, priority support.

How many devices per subscription?
One subscription = one device. The key gets bound to the first device that activates. If you want to switch device, contact support โ€” we can unbind it for you.
How do I activate?
After purchase, you'll receive your activation key on WhatsApp or email. Open the app โ†’ Settings โš™ โ†’ ๐Ÿ”‘ Activate subscription โ†’ Paste the key โ†’ Done. Activation takes a few seconds.
When does the subscription clock start?
The duration starts at first activation, not at purchase. If you buy a 1-month plan but activate after 5 days, you still get a full 30 days of use.

๐Ÿ’ณ Payment

What payment methods do you accept?
Credit/debit cards (Visa, Mastercard, mada), Apple Pay, and STC Pay. Card payments are processed securely by Tap Payments โ€” we never see or store your card details.
In which currency will I be charged?
We auto-detect your country and charge in the local currency where possible: SAR for Saudi Arabia, AED for UAE, USD/EUR for international. You can change the currency on the pricing page if you prefer.
What's your refund policy?
See our refund policy page for full details. Short version: 14-day refund window if the key was not activated. After activation, refunds are case-by-case and discretionary.
Can I get an invoice?
Yes โ€” reply to the order confirmation email and we'll send a PDF invoice with your name/business details.

๐Ÿ†˜ Support & Troubleshooting

How do I contact support?
Open a ticket via the support page โ€” we reply on WhatsApp or email within 24โ€“48 hours. Or email us directly at [email protected].
Windows shows a SmartScreen warning. Is it dangerous?
No, this is a routine warning Windows shows for any new program until it builds reputation. Click "More info" โ†’ "Run anyway". The file is safe and hosted on Cloudflare.
YouTube downloads suddenly fail. Why?
YouTube changes its protections occasionally. We ship app updates to fix these โ€” check Settings โ†’ Updates. If the issue persists, contact support; we usually push a fix within hours.
It asks for browser cookies โ€” why?
Some sites (Instagram, X, Facebook) require login to access videos. The app reuses your browser's cookies (read-only) so you don't have to re-login. We never send cookies anywhere โ€” they stay local on your device.

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